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Shopping guide

1. Register and log in to your account.


2. Search for your products on ebeli.com.my which is a mirror site of Taobao. Searches can also be done on the external Chinese e-shopping sites. For the avoidance of doubt, ebeli does not offer by itself any products for sale, all products are offered for sale by third party sellers with no association of any kind to ebeli, ebeli merely provides a platform to assist you in purchasing from seller based in China. The details (including identity) of third party sellers as made available by Taobao or other external China e-shopping sites are displayed for your review prior to and during your placing of an order.


3. Type in the key words for you desired products, or paste the URL of your chosen products from your selected third party sellers into ebeli’s search column.


4. Select the desired design, quantity, and shipping method. Feel free to indicate any remarks. All your selections and remarks are sent to the third party seller that you have chosen to purchase from.


5. Once you are ready to place your order with the third party seller, confirm the selected the item and click SUBMIT.


6. 1st payment (Product Price + China Domestic Shipping) to be made to the third party seller that you selected will be required immediately, can be made via PayPal/ Visa/ MasterCard or your Ebeli account balance credit.


7. Balance credits can be topped up via I-Banking/ATM transfer, and will be confirmed within 24 hours.


8. Once payment has been confirmed, processing of your order will commence. Order status will be updated accordingly (which will also be dependent on the third party seller that you selected to purchase from). Please be noted that the delivery speed of China Express (domestic shipping) is dependent on your selected third party seller’s location and courier service (1 - 5 days).


9. Once your purchase has arrived at the logistics centre in China, inspection for the correct quantity, size, colour and design as well as any obvious defect will be done before it ready for your submission for your international shipment.


10. After you have submitted for your international shipment. You will be required to make the 2nd Payment (International Shipping Fee + Service Charge + Clearance Fee) online, such payment to be made to ebeli. Once payment is done, the product will then be shipped to your door step.


11. Once your purchased product reaches you, proceed to “My Collection” to confirm it. You will then receive your membership points. We would also appreciate it if you were to leave a feedback on the third party seller's product and our ebeli's logistic and agency services, in order for us to continue improving on our services.