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Payment mode

Ebeli ( 1 time payment )

= Product costs + China domestic shipping fee + international shipping fee + insurance (optional) + Malaysia delivery fee (optional)


Buy for me ( 2 times payment )


There are two payments for every purchase:


1st Payment : Product Payment = Product costs + China domestic shipping fee [ paid when you check out shopping cart ]


2nd Payment : Service Payment = International shipping fee + agent fee + insurance(optional) + Malaysia delivery fee(optional) [ paid when your parcel arrives in GuangZhou Warehouse ]


Shipping rates and durations

International Shipping Cost from China: West Malaysia


Method Every 500g Shipping duration Remarks
Economy Air RM 4.90 4 - 6 working days cost saving on air shipment
Special Air RM 9.00 8 - 10 working days For high value,fragile or sensitive items like cosmetics,battery,hard disk and etc.
Sea RM 2.00/500g(First 0.5Kg-80Kg) 21 working days Low cost,ideal for large/bulky items.
RM 1.50/500g(81Kg & Above)

Remarks: Local/Domestic Delivery Charges: RM 8.00 per Delivery

International Shipping Cost from China: East Malaysia


Method Every 500g Shipping duration Remarks
Economy Air RM 9.00 4 - 6 working days cost saving on air shipment
Special Air RM 12.00 8 - 10 working days For high value,fragile or sensitive items like cosmetics,battery,hard disk and etc.
Sea RM 6.00/Kg ( 1 kg - 30 kg) 45 working days Low cost,ideal for large/bulky items.
RM 5.00/Kg( 31 kg & Above)
** Mininum 30 Kg

Remarks: Local/Domestic Delivery Charges: RM 12.00 per Delivery

Service Charge

Applicable for “Ebeli” & “Buy for Me” service only:

- 5% of total product cost & shipping fee

- 3% of total product cost & shipping fee for VIP member

Example:

If you purchase10 items from various sellers and the total price is RM100, chargeable weight of the combined parcel is 2.8 KG

International shipping fee by economy air is RM 10*3 =RM 30

5% service charge is (RM100 + RM 30)* 5%= RM 6.50

Volumetric weight

The cost of transporting a shipment can be affected by the amount of space that it occupies, rather than the actual weight. This is the volumetric (or dimensional) weight.

For international shipping practice, the volumetric weight is calculated and compared with the actual weight of the item – the higher weight is used to calculate shipping cost. The formula to calculate volumetric weight is:

Volumetric weight (kg) = length x height x width (cm)/ 6,000



Please note that normally the weight indicated on seller's webpage is the actual weight. You need to pay special attention to the dimensions of bulky items like soft or plastic toys, diapers, pillows, chairs, crystal lights, bicycles, etc. Sometimes the shipping cost can be even higher than the value of the product itself. It is advised to check the dimension with sellers directly or seek for our help.


Chargeable weight

The weight or volumetric weight you see for each order is weighed or measured at their minimum individual package. When you submit to ship out, all the individual orders will be consolidated into one single parcel. There will be extra weight incurred by the packaging material or extra space occupied due to the small gaps between items, and the standardized packaging to meet the shipment requirements.

As demonstrated below, normally the final chargeable weight is around 1.1 times the sum of each item’s actual weight or volumetric weight.


Order consolidation

ebeli provides free consolidation service at our Guangzhou warehouse to save your international shipping fee. By default, all your ongoing orders in a warehouse will be automatically consolidated and shipped out together in one parcel when all of them arrive.


You can click "Submit to ship" to ship out all currently arrived orders. Please take note that "Submit to ship" is irreversible. Once you click "Submit to ship", a shipment parcel is generated and you are unable to add more orders into this parcel


Prohibited items

Ebeli cannot ship items that are prohibited or require special handling due to exporting country, importing country or items which may cause danger, damage or delay of international shipping, including but not limited to:


Flammable/explosive products:

Perfumes, nail polish & polish removers, essential oil, hairsprays, compressed air, cigarette lighters, paint thinners & removers, printer toner cartridge, lithium battery, gasoline and products containing alcohol.


Drugs:

All forms of drugs, Chinese medicine and slimming products.


Controlled or prohibited products:

Animals, fruits and vegetables, seeds, unprocessed food/meat, (electric) cigarettes, tobacco products, alcohol products, arms and explosives, weapons, handcuffs, swords, toy guns, reproduction of copyright materials (books, CD, DVD, magazines), pornographic materials, and counterfeit/replica goods.


Valuables:

Jewelry, diamonds, gold & silver, currency, antiques.


Others:

Perishable goods, items that may impose contamination to others, magnetic or radioactive materials, goods in powder form. For radio or communication devices which are not approved by IDA, they should be used for exports only.


This list may be updated from time to time. Please refer to the Malaysia Customs website for the updated list.


You will be held responsible and liable if such items are confiscated or abandoned or if there is any extra cost incurred for purchasing and shipping such items.